Fix the Rejection Reason and Reapply After 24~72 Hours, How to Resolve a Rejected Online Account Opening

There is one simple rule, fixing the rejection reason increases your chance of passing the reapplication.

First, check the rejection reason immediately.

Retail investor: "I cannot tell what the problem is."

Rejection reasons appear in the broker app notifications, SMS, or email.

Did you confirm why it was rejected in one sentence?

Common rejection reasons: document mismatch, identity verification failure, existing account holdings, insufficient financial transaction history.

Identity verification → the process verifies you with ID and mobile/SMS.

How to reprepare documents?

→ 1. Take ID photos matching the physical card, without cropped edges.

→ 2. If resident registration copy or address proof is required, prepare the latest issue.

→ 3. When photographing with a phone, save files without glare or blurriness.

What if identity verification keeps failing?

Check app permissions (camera, microphone) and retry.

OTP → a one-time password app or device used for login and transfers.

When is a good timing to reapply?

Each broker has different internal automatic review cycles.

Recommendation: reapply 24~72 hours after fixing the rejection reason.

If it still fails, contact customer service for consultation.

If phone support does not resolve it, do I need to visit a branch?

Yes, some cases require branch visit and in-person verification.

Missing documents, name issues, or past fraud records are faster to resolve in person.

So, what to start with?

→ 1. Capture the rejection reason in the app and make notes.

→ 2. Prepare and retake the required documents and add the date to filenames.

→ 3. Reapply 24~72 hours after corrections, and if still unresolved contact customer service and schedule a branch visit.

This is for reference only.

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※ Investment decisions and responsibility lie with the investor.

※ Figures are as of the time of writing and may change.

※ This article is for information purposes and is not investment solicitation.