Push Notifications Fixed in 6 Steps, Why Your Brokerage App Alerts Are Missing on iOS and Android?

Push notifications not arriving? The reasons are usually threefold.

First, here is the quick fix.

How to fix it? Follow these 6 steps first

Step 1: Turn on global notification permission on your smartphone.

Step 2: Check the notification (push) settings inside the brokerage app.

Step 3: Disable power saving mode and Do Not Disturb mode.

Step 4: Check for app updates and OS updates.

Step 5: Log out and log back in, or reinstall the app.

Step 6: If it still fails, contact customer support about your account or push token.

Now I will explain reasons and detailed procedures by OS.

Retail investor:

"Maybe it is only my phone?"

No, many users can be affected by a single setting.

Things to check first on iOS

App: Confirm that Allow Notifications is enabled.

Battery: Low Power Mode can delay real-time push messages.

Settings → Notifications → The brokerage app → Enable Allow Notifications

In-app notifications → Check permissions for trade execution, order book, quotes, and other types.

Push token → Logging out and logging back in is recommended to reissue the token.

Push notifications are real-time messages sent by the app.

Things to check first on Android

Settings: Verify the app is not blocked from notifications.

Power management: Manufacturer battery optimizations can block push.

Settings → Apps → The brokerage app → Enable notifications and detailed notification options

Exclude from battery optimization → Add the brokerage app to the optimization exclusion list.

Common checks

Network: Switch between Wi-Fi and LTE to check differences in push reception.

App updates: If not on the latest version, push protocols may have changed and stops working.

OS updates: System notification bugs can be patched in OS updates.

Login session: Simultaneous logins on multiple devices can cause token conflicts.

If reinstalling does not help, how to contact support

→ Step 1: Before contacting customer support, capture the error screen and note the occurrence time.

→ Step 2: Provide customer support with device model, OS version, app version, and brokerage account number.

→ Step 3: If customer support requests push token reset, confirm after they process it.

Check the latest guidance on your brokerage customer support or the device manufacturer support page.

So, what to do first

→ 1. Enable app notifications in your phone settings.

→ 2. Turn on the necessary items in the brokerage app’s internal notification options.

→ 3. Disable battery optimization and Do Not Disturb, then try re-logging in.

This is for reference only.

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※ This article is for information purposes and is not investment advice.

※ Investment decisions and responsibilities lie with the investor.

※ Figures are as of the time of writing and may change.